E‑Commerce & Retail Engine (CommerceOS)
Designed for Direct‑to‑Consumer (D2C) brands, retailers, and wholesale distributors. CommerceOS recovers lost sales, automates national tax compliance (TRA VFD), manages localized logistics, and delivers a frictionless shopping experience from product discovery to doorstep delivery.
“When a customer leaves items in their cart, Gora AI automatically sends a personalized WhatsApp reminder with a 1‑tap checkout link.”
The Polymorphic Commerce Engine
Activating E_COMMERCE mode equips your storefront with six enterprise retail subsystems, unifying catalog management, payments, fiscal compliance, logistics, and AI‑driven sales recovery:
Multi-Variant Inventory
Manage SKUs with size/color/material matrices, strike‑through pricing, and audit‑trailed stock adjustment logs.
Mobile Money & Card Payments
Native checkout supporting M‑Pesa, TigoPesa, Airtel Money, Halopesa, Visa, and Mastercard with instant confirmation and tokenized card storage.
Automated TRA VFD Receipts
Generates official electronic tax verification numbers (VFD) with 18% VAT, embedded QR codes, and downloadable PDF receipts for every transaction.
Autonomous Cart Recovery
Recovers abandoned carts via scheduled WhatsApp and email nudges featuring dynamic discount incentives and 1‑tap checkout links.
Shipping Zones & Tracking
Define tiered shipping rates per region (e.g., Same‑Day City vs. Upcountry) and provide live dispatch tracking with driver milestones.
Promotional Coupon Engine
Create fixed‑amount or percentage discount codes with expiration dates, minimum spend rules, and usage limits – all traceable per order.
Multi‑Variant Catalog & Stock Logs
Products support multi‑dimensional SKU variant matrices (e.g., Size, Color, Material). Every stock adjustment – sales, restocks, customer returns, damage write‑offs – is recorded in an immutable StockLog ledger with timestamps and user IDs. Warehouse managers receive automated Slack or WhatsApp alerts when stock falls below configured thresholds.
Virtual Storefront Routes (/cart, /checkout)
CommerceOS injects conversion‑optimized shopping flows directly into your domain, eliminating the need for external hosted carts:
| Parameter | Type | Requirement | Description |
|---|---|---|---|
| /cart & /checkout | Checkout Ingress | Optional | Mobile‑first, multi‑step checkout with instant address autocomplete, localized mobile money prompts, and optional guest checkout. |
| /account/orders | Customer Portal | Optional | Self‑service order history, live fulfillment tracking, and downloadable PDF tax receipts – all within your domain. |
| /tracking/:orderNumber | Live Dispatch | Optional | Public tracking page displaying driver delivery status, route milestones, and estimated arrival times. |
Abandons cart before completing payment.
Saves cart value, items, and timestamp to PostgreSQL.
After 2 hours, a personalized message with 5% discount is dispatched.
Clicks the link and confirms the payment.
Instant webhook confirms successful transaction.
Generates official fiscal receipt and debits the StockLog.
Mobile Money, Cards & TRA VFD Fiscal Invoicing
Deliver a frictionless checkout experience optimized for both regional mobile money users and international card holders:
| Parameter | Type | Requirement | Description |
|---|---|---|---|
| Mobile Money (Tanzania) | M‑Pesa, TigoPesa, Airtel | Optional | Direct USSD push prompts sent to the customer's phone for seamless mobile confirmation – no app required. |
| Credit & Debit Cards | Visa, Mastercard | Optional | Secure 3D‑Secure card processing with tokenized card storage for one‑click re‑orders and subscription billing. |
| TRA VFD Fiscal Receipts | Tax Compliance | Optional | Upon successful payment, the engine generates an official electronic tax receipt with 18% VAT, a QR verification code, and a downloadable PDF sent to the customer’s email. |
Never punch paper EFD machines manually again. CommerceOS automatically complies with Tanzania Revenue Authority (TRA) fiscal invoicing requirements, embedding the regulatory verification QR code and sending the receipt instantly.
Autonomous WhatsApp Cart Recovery
When a shopper enters their phone number during checkout but abandons before paying:
- The system saves the abandoned cart value and items in PostgreSQL with a timestamp.
- After 2 hours of inactivity, Gora AI crafts a personalized WhatsApp message containing the cart summary, a 1‑tap checkout link, and an optional dynamic discount code (e.g., 5% off) to incentivize completion.
- The customer clicks the link and completes the payment – the sale is recovered automatically, and the cart is marked as
Recovered. - If the customer still doesn’t convert, a second reminder is sent after 24 hours with a slightly stronger incentive.
Shipping Zones & Promotional Coupons
Tailor delivery costs and promotions to your operational footprint:
- Shipping Zones: Define custom delivery rates per municipality or region (e.g., Dar es Salaam Center: TZS 5,000 vs Arusha Transit: TZS 15,000) with minimum order thresholds for free shipping.
- Promotional Coupons: Create fixed‑amount or percentage discounts with expiration dates, minimum spend rules, usage limits per customer, and product exclusions. All coupon redemptions are logged for analytics.